If you try to launch Prism from a Guest Account, Prism will prompt to activate again but this activation will not work. People using the guest account on your Windows computer cannot use Prism. Some email systems can add extra characters into the form when copying and pasting. If you need to run both Prism versions on the same computer, please contact us and we can configure our server to allow this.Īlso be careful when copying the activation code from the email and pasting into Prism. When you upgrade to Prism 6, the Prism 5 license on our server is marked as invalid so it can't be used to activate a new computer. If this is the case, simply edit the serial number before submitting the form. For example, the serial number may really be GPW5-#- RAH-#, but Prism prefilled in GPW5-#- RHA-#. For Prism 5 it is possible that the form prefilled the serial number incorrectly. To correct this, click the Back button and edit the serial number before submitting the form. If you have entered the Prism serial number manually, you may have mistyped. Prism will launch your browser to the registration page, and fill in the serial number and the machine ID that identifies your computer. Our server tells you that the serial number is invalid, but it is fine. You must initiate the activation on the computer you want to run Prism in order to obtain an activation code that matches the MachineID of that particular computer. The activation code you receive for one computer will not work on another. The activation code links a particular Prism serial number to one particular computer, identified by what we call the MachineID. Prism tells you the activation code is invalid. Once you receive your activation code via email, click 'Enter activation code' (For Prism 5, the button will read “Next Step”) on the bottom right of that page, the next screen is where you enter the activation code. Y ou have an activation code, but don't see where to paste itĪfter you enter your serial number, Prism presents this page to give instructions. If the browser does not open automatically to this page, simply point your browser to Problem: Prism will open the registration web page by launching the default browser of the computer system. If you're looking for instructions on installation and activation, please see this page. Please submit your request at if you encounter problems not answered here. Having some trouble getting Prism activated on your computer? Running into issues while installing? This page lists situations we know of where the process may not work smoothly.

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